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Contact AP CRC
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AP Contacts
Accounts Payable
Service Description:
Accounts Payable are amounts due to vendors or suppliers arising from the purchase of merchandise, materials, supplies, or services.
The Customer Response Center (CRC) provides query responses to customers by way of tools, training and technology related to goods and services purchased by HPE.
1.1 Customer should provide the below information while looking for invoice payment status.
•Invoice number
•PO number
•Complete amount
•Invoice copy
•Invoice submission information
•If submitted through postal , should confirm the postal address
•If submitted through courier, should provide CRC as What is the courier name/date/to which address invoice been couriered and courier tracking number
•If submitted through Ob10 should provide CRC the 15 digit ob10 tracking number and submission date.
1.2 Customer looking for remittance information should provide the below information to Customer Response center:
•Payment received date and complete company name.
•Soft copy of the bank advice.
•Previously paid invoice number or PO number or vendor number.
•Region or bill to name if aware.
1.3 Customer should provide the below information if looking for audit balance confirmation from CRC:
•Audit balance request letterhead
•Bill to name
•Vendor number or previously paid invoice number or Po number.
•Date from when the vendor account has to be audited.
1.4 Customer should provide the below information if there is a change in their company name due to acquisitions or mergers:
•Vendor number or previously paid invoice number or PO number to update information to the correct vendor number.
•If more than one vendor number of their company shares the same bank detail then the reason as why they share the bank detail has to be provided.
•Change information should be provided in an non-editable format.
•VAT ID or registration ID.
1.5 Customer want the bank address or bank account number/swift number/bank key or currency to be updated from the existing one:
•Vendor number or previously paid invoice number or PO number to update the information to the correct vendor number and to which region.
•If more than one vendor number of their company shares the same bank detail then the reason as why they share the bank detail has to be provided..
•Change information should be provided in an non-editable format.
1.6 If payment has to be stopped and reissued then customer Should provide their correct address to where the payment should be reissued and if bank transfer then the bank information:
•If there is no change then should confirm on the current information.
1.7 If customer has refunded the overpaid amount to HPE then the below information has to be provided:
•Bank account reference number and date as when the payment been refunded to HPE
1.8 Customer should provide the below information if looking for statement of account update:
•Invoice number
•PO number
•Amount
•Mode of submission: postal, courier, Ariba or Tungsten Network and submission tracking number, date and to which address invoice been couriered
•Company name.
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| Region |
Service Central |
Countries |
| Asia Pacific |
CHAT BOT FOR HPE employees only:
Service Central for Employees
Attached guide
Service Central for Vendors
Attached guide |
China, Taiwan, Hong Kong and Thailand |
| Japan |
| Korea |
| Australia, New Zealand, Malaysia, Singapore, Philippines , Indonesia |
| India |
| North America |
Canada |
| United States |
| Latin America |
Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru, Puerto Rico, Venezuela |
| Europe |
Netherlands |
| Sweden |
| Finland |
| Germany |
| Denmark |
| Norway |
| Italy |
| Czech Republic |
| Portugal |
| Spain |
| Belgium |
| Luxembourg |
| Switzerland |
| Austria |
| France |
| United Kingdom & Ireland |
| Hungary |
| Africa/Middle East |
Egypt |
| Algeria |
| Nigeria |
| Morocco |
| Saudi Arabia |
| United Arab Emirates (UAE) |
| South Africa |
| Dubai |
| Israel |
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