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    AP Contacts

    Accounts Payable

    Service Description:
    Accounts Payable are amounts due to vendors or suppliers arising from the purchase of merchandise, materials, supplies, or services.
    The Customer Response Center (CRC) provides query responses to customers by way of tools, training and technology related to goods and services purchased by HPE.

    1.1 Customer should provide the below information while looking for invoice payment status.
    •Invoice number
    •PO number
    •Complete amount
    •Invoice copy
    •Invoice submission information
    •If submitted through postal , should confirm the postal address
    •If submitted through courier, should provide CRC as What is the courier name/date/to which address invoice been couriered and courier tracking number
    •If submitted through Ob10 should provide CRC the 15 digit ob10 tracking number and submission date.

    1.2 Customer looking for remittance information should provide the below information to Customer Response center:
    •Payment received date and complete company name.
    •Soft copy of the bank advice.
    •Previously paid invoice number or PO number or vendor number.
    •Region or bill to name if aware.

    1.3 Customer should provide the below information if looking for audit balance confirmation from CRC:
    •Audit balance request letterhead
    •Bill to name
    •Vendor number or previously paid invoice number or Po number.
    •Date from when the vendor account has to be audited.

    1.4 Customer should provide the below information if there is a change in their company name due to acquisitions or mergers:
    •Vendor number or previously paid invoice number or PO number to update information to the correct vendor number.
    •If more than one vendor number of their company shares the same bank detail then the reason as why they share the bank detail has to be provided.
    •Change information should be provided in an non-editable format.
    •VAT ID or registration ID.

    1.5 Customer want the bank address or bank account number/swift number/bank key or currency to be updated from the existing one:
    •Vendor number or previously paid invoice number or PO number to update the information to the correct vendor number and to which region.
    •If more than one vendor number of their company shares the same bank detail then the reason as why they share the bank detail has to be provided..
    •Change information should be provided in an non-editable format.

    1.6 If payment has to be stopped and reissued then customer Should provide their correct address to where the payment should be reissued and if bank transfer then the bank information:
    •If there is no change then should confirm on the current information.

    1.7 If customer has refunded the overpaid amount to HPE then the below information has to be provided:
    •Bank account reference number and date as when the payment been refunded to HPE

    1.8 Customer should provide the below information if looking for statement of account update:
    •Invoice number
    •PO number
    •Amount
    •Mode of submission: postal, courier, Ariba or Tungsten Network and submission tracking number, date and to which address invoice been couriered
    •Company name.



    Region Service Central Countries
    Asia Pacific

    Service Central for Employees

    Attached guide







    Service Central for Vendors

    Attached guide
    China, Taiwan, Hong Kong and Thailand
    Japan
    Korea
    Australia, New Zealand, Malaysia, Singapore, Philippines , Indonesia
    India
    North America Canada
    United States
    Latin America Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Peru, Puerto Rico, Venezuela
    Europe Netherlands
    Sweden
    Finland
    Germany
    Denmark
    Norway
    Italy
    Czech Republic
    Portugal
    Spain
    Belgium
    Luxembourg
    Switzerland
    Austria
    France
    United Kingdom & Ireland
    Hungary
    Africa/Middle East Egypt
    Algeria
    Nigeria
    Morocco
    Saudi Arabia
    United Arab Emirates (UAE)
    South Africa
    Dubai
    Israel